Privacy Policy
Last Updated: November 20, 2009
The New Release LP (a subsidiary of NCR) respects your privacy
and strives to protect the Personal Information we may collect when
you interact with us. This policy describes how we gather, use, and
disclose that information.
Definition of "Personal
Information"
A person's name, address, email address, telephone number, birth
date, gender, social security number or equivalent, photograph, and
other information that identifies him or her, are all Personal
Information, as is information concerning a person's education,
employment, interests, or which is necessary to complete a
requested transaction or service (such as credit card or other
credit information).
What Personal Information We Collect, And
Why
When you interact with us, such as when you rent or purchase
products or services at our kiosks or through our website; call,
email, or write us; or participate in an online survey, we may ask
you to provide your name, address, e-mail address, telephone
number, contact preferences, billing information (including your
credit card number), and information relating to a support or
service issue. We may also ask you to provide information such as
your age, gender, and occupation to gain a better understanding of
you so we can provide personal service and for marketing purposes.
We may use cameras when you rent or purchase through our kiosks to
detect and prosecute fraud and to meet other legal
obligations.
We seek to deliver the highest level of customer service, and
knowing Personal Information about you helps us to improve your
experience with us. Some Personal Information is necessary for
billing or other legal purposes. We may also collect Personal
Information to help detect and prevent fraud. We only collect
Personal Information in accordance with applicable laws and fair
methods.
Sharing or Disclosing Personal
Information
We will use appropriate physical, technical, and procedural
measures to safeguard Personal Information and reduce the risk of
its disclosure or use in violation of this privacy policy. We will
not sell, rent or lease Personal Information to third parties,
except in conjunction with a sale of substantially all our business
to which the Personal Information relates.
We may disclose Personal Information to our subsidiaries and
related companies, and to certain third parties, including service
providers or subcontractors necessary to support the uses described
in this policy, but such disclosure will always be consistent with
the purposes for which the Personal Information was provided. When
we transmit Personal Information to a third party, we contractually
require that party to employ appropriate safeguards in connection
with its use of the Information, and to use it only for the
purposes we state. In some instances, Personal Information may be
transferred outside the country in which it was gathered, but we
will not do so without assuring that suitable safeguards are in
place.
With your permission, we may send marketing information to you,
such as discount offers and information about new product
offerings. We may also send you marketing information on behalf of
one of our business partners about products or services they
provide that may be of interest to you. In doing so, we will not
share your Personal Information with those partners.
We may use or disclose Personal Information as required to satisfy
any law, regulation or legal request (such as a subpoena, court
order, or request from a law enforcement or governmental agency) or
to protect the integrity of our website or kiosks. We may report
activities that we believe to be unlawful to law enforcement
agencies. We may disclose Personal Information about you if we
determine that disclosure is necessary for safety, national
security, or other issues of public importance. We use good faith
efforts to comply with the Video Privacy Protection Act of
1988.
Your Access to Your Personal
Information
You may correct the Personal Information we have about you, change
your preferences for contacts from us, or elect not to receive
e-mail or other marketing materials, by contacting us as described
below. You may also opt out of our electronic marketing database by
following the instructions contained in all our marketing
electronic communications.
Information We Automatically
Collect
We collect information regarding customer activities on our website
to help determine how to provide useful information to you and to
understand which areas of the site are of most interest to you. Our
web server automatically collects information such as the domain
name of the site providing you with Internet access, the Internet
Protocol (IP) address used to connect your computer to the
Internet, your browser type and version, operating system and
platform, the average time spent on our site, pages viewed,
information searched for, access times and other relevant
statistics. We use this information, which does not identify
individual users, to analyze trends, administer the site, track
users' movements around the site, and gather aggregated information
about our users.
We also collect information by using technologies and methodologies
that enable tracking, such as cookies. Cookies are small pieces of
information that a website transfers to the hard drive of your
computer for record-keeping purposes. Cookies provide visitors a
personalized experience on our site by enabling us to determine
unique preferences and trends based on visits to our website and to
other websites. You may disable this feature in your web browser,
but if you do, certain features of our website may not be available
to you.
Some of our e-mail messages and web pages may include hyperlinks to
web pages we or our partners operate. When you click on those
links, your request passes through our web server before reaching
the destination website. We track this "click-through" data to help
determine interest in particular topics and measure the
effectiveness of our customer communications.
Changes to This Privacy Policy
We are always working to improve our business methods and policies.
As a result, this policy may be updated or amended. If we
substantially change it, we will post a notice on this site for at
least 30 days, describing the change, and we will revise the "last
updated" date above to reflect the change. Changes will not alter
how we handle Personal Information collected prior to the effective
date of the change.
Questions and Contact Information
If wish to opt out or you have any questions or comments regarding
this Privacy Policy, please call us at 1-877-300-2128 or e-mail us
at service@blockbusterexpress.com.
You may also write to us at:
The New Release LP
5200 Mitchelldale St
Suite D1 Houston, TX 77092
Attn: BLOCKBUSTER Express